If you are reading this article you probably had the message that Vectera can't find a camera/microphone or that the camera/microphone doesn't work. 

You might get one of these notifications from Vectera in a meeting room.

There are several possibilities why your microphone or camera doesn't work or can't be found. We will list them here!

Meeting room settings 

Before we have a look into the more technical settings, it might be good to check whether the meeting room has selected the correct camera/microphone. You can read here how to change this.

Browser settings

If changes in the meeting room settings didn't solve the problem, you might want to check your browser settings. 

  • Chrome

Read here how to unblock your devices in Chrome. 

  • Mozilla Firefox

Read here how to unblock your devices in Firefox. 

  • Safari

Read here how to unblock your devices in Safari. 

  • Brave

Read here how to unblock your devices in Brave.
  

Extensions and ad blockers

Installing browser extensions or add-ons is often very handy. But they can impact your meeting experience in Vectera. Add blockers can also block the technology Vectera runs on to work smoothly.

Read here how to check if your extensions have an impact on your camera and microphone.

If you think it might be your ad blocker that blocks Vectera, you can find out here how to disable it.

Operating system settings

  • OSx

Read here where you can find the microphone/camera settings on Mac and how to change those. 

  • Windows info

Read here where you can find microphone/camera settings on your pc and how to change those.

  • IOS

Read here where you can find microphone/camera settings on your iPhone and how to change those.

  • Android

Read here where you can find microphone/camera settings on your phone and how to change those.

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