Apple recently released a new version of the operating system (=Mac OS big sur) and updated IOS to version 14. This meant that Apple's native browser Safari was also updated in both systems.
Unfortunately, the updates didn't work out well for WebRTC technology. This is the technology where the audio-, videoconferencing and screen share in Vectera is based on. It's the industry standard for web conferencing.
A robotic voice and inconsistent page crashes on Mac and audio issues on IOS are the main problems. Vectera can't guarantee a smooth experience on Safari and therefore decided to install an informative banner.
We recommend using a different browser for your online meetings until these issues are fixed by Apple. Recommended browsers: Google Chrome, Edge & Firefox.
Problems that might occur using Safari
Mac os big sur:
- Robotic voice - audio can't be heard
- Page crashes when video is active
- Pinned camera of guest shows black screen
- Very inconsistent audio: audio of other users can't be heard
- Guests that want to take a new picture might see a black screen
Did you notice any other issues/bugs while using Safari for your Vectera meetings, please let the Vectera team know at firstname.lastname@example.org!
The Vectera team is looking forward to your feedback. Our main goal still is to improve your experience in creating online meeting rooms. Eager to get going? Log into your account or get started with a free, fully-featured trial of Vectera!