[EN] DOCUMENTATION

Get started with Vectera en learn how to have the best client meeting experience

Dieter Dehaemers avatar Oliver Verstraeten avatar Matthias avatar
73 articles in this collection
Written by Dieter Dehaemers, Oliver Verstraeten, and Matthias
General FAQ

Why does my camera/microphone not work? An overview of all settings!

Trouble to activate your microphone and/or camera? Here you can find the answer on how to solve this!
Matthias avatar
Written by Matthias
Updated over a week ago

How does Presenter Mode work?

Presenter mode can help you structure your meeting and keep control of your conversation
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

What are the dimensions for the logo and greet image?

Here you can find out the dimensions for the logo and greet image and where to find them.
Matthias avatar
Written by Matthias
Updated over a week ago

I have a request for a new feature/integration

What to do if you have a request or new idea?
Matthias avatar
Written by Matthias
Updated over a week ago

Help, I hear an echo. What can I do?

If you hear an echo while having a meeting you can solve it with these tips!
Matthias avatar
Written by Matthias
Updated over a week ago

What is the maximum size of a file that I can upload in the meeting room?

In this article you can read how big a file can be if you want to upload it!
Matthias avatar
Written by Matthias
Updated over a week ago

What’s the difference between a host, a presenter and a guest?

Matthias avatar
Written by Matthias
Updated over a week ago

Can you dial-in, call-in or dial-out during a meeting?

Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

How do I change my camera/microphone/speaker in the meeting room?

Matthias avatar
Written by Matthias
Updated over a week ago

In which languages is the scheduler/interface available?

Matthias avatar
Written by Matthias
Updated over a week ago

How many participants does Vectera allow in a meeting room?

Read here about the maximum amount of users during a meeting in a Vectera meeting room.
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

Do clients have to install the cobrowsing Chrome extension?

In 90% of the cases the client doesn't need to install the extension, read here why.
Matthias avatar
Written by Matthias
Updated over a week ago

How can I change my email address?

Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

Mac - Camera and/or microphone can't be found!

Read here where to find the settings for your camera and microphone in Mac settings!
Matthias avatar
Written by Matthias
Updated over a week ago

I can't hear my participants. How do I make sure they can?

Diving into your speaker settings is important to ensure your participants can hear you.
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

IOS - We couldn't connect to your camera and microphone. Unblock the device in the browser settings.

Read here where to find the settings for your camera and microphone in IOS settings!
Matthias avatar
Written by Matthias
Updated over a week ago

Windows - camera or microphone is not found. (1/3)

Read here where to find the settings for your camera and microphone in Microsoft windows settings!
Matthias avatar
Written by Matthias
Updated over a week ago

Windows - camera or microphone is not found. (2/3)

In this article you can find how to uninstall an external device!
Matthias avatar
Written by Matthias
Updated over a week ago

Windows - camera or microphone is not found. (3/3)

In this article you can find how to update you microphone and camera drivers!
Matthias avatar
Written by Matthias
Updated over a week ago

Android - We couldn't connect to your camera and microphone. Unblock the device in the browser settings.

Read here where to find the settings for your camera and microphone in Android settings!
Matthias avatar
Written by Matthias
Updated over a week ago
Meeting rooms

Create a meeting room.

Watch and read here how you can easily create a Vectera meeting rooms.
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

Using files in meeting rooms

Upload files and documents in your meeting rooms to have the right content at your side
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

What does "persistent" meeting rooms mean?

Here you can find out the advantages of persistent meeting rooms.
Matthias avatar
Written by Matthias
Updated over a week ago

Can meeting rooms be password protected?

A password is not necessary to grant access to a meeting room!
Matthias avatar
Written by Matthias
Updated over a week ago

How do I (un)lock an existing meeting room?

Read here how you change the locked / unlocked status of a meeting room
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

How to revoke access to a meeting room?

Read here how you can revoke someone's acces to your meeting room;
Matthias avatar
Written by Matthias
Updated over a week ago

How can a guest enter a locked meeting room?

Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

How can you remove someone from a meeting room?

Can you remove a guest from of a meeting?
Matthias avatar
Written by Matthias
Updated over a week ago

How can I delete a whiteboard?

Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

Why can’t I see whiteboards/shared screens on mobile?

Matthias avatar
Written by Matthias
Updated over a week ago

Which file types are supported in Meeting Rooms?

Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

How many participants can join a Vectera room?

Read here about the maximum amount of users during a meeting in a Vectera meeting room.
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

How to delete a text item in a whiteboard?

Read here how you can delete a text item in a whiteboard!
Matthias avatar
Written by Matthias
Updated over a week ago

Is it possible to reset a meeting room and clear all content?

Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

Delete or rename a meeting room

Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

How to restore a meeting room from trash?

Here you can read how to restore a meeting room from trash
Matthias avatar
Written by Matthias
Updated over a week ago
Scheduling

Connect your calendar and create a personal booking page

Configure the scheduler. Connect your calendar and create a personal booking page.
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

Create an appointment type for your booking page

Allow your clients to choose the kind of meeting they want to schedule by creating an appointment type
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

Embed your booking page into your own website

Make it easy for your clients to book a meeting with you by integrating your booking page into your website
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated yesterday

Multiple calendars - Share your Google calendar availability

Check the availability of multiple Google Calendars
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

With which calendar providers does Vectera connect?

Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

Can I cancel an appointment?

Read here how to cancel an appointment in your agenda
Matthias avatar
Written by Matthias
Updated over a week ago

Embed your booking page in your Wordpress website

How to make it easy for your clients to book a meeting with you on your Wordpress website?
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated yesterday

From which email address is the calendar invite sent?

Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

How do I delete Google Hangouts in my meeting invitations?

Have you invited someone through Google calendar en now see a Google Hangouts URL alongside Vectera? Here's why and how you can solve it!
Matthias avatar
Written by Matthias
Updated yesterday