FAQ

Having issues to start your meeting? Read here how you can solve the issues and get your meeting started

38 articles in this collection
Written by Oliver Verstraeten, Matthias, and Andreas Verschueren

General

Simple pricing is here!

Written by Matthias
Updated over a week ago

Why do I get a warning message when opening a meeting room in Safari (Mac/IOS)?

TLDR; There are numerous issues with iOS 14 & Mac OS Big sur on the side of Apple and all video meeting services are impacted.

Written by Matthias
Updated yesterday

Is Vectera HIPAA compliant?

Written by Andreas Verschueren
Updated over a week ago

In which countries is Vectera not allowed?

Written by Andreas Verschueren
Updated over a week ago

Do I have to download Vectera to join someone else's meeting?

Written by Andreas Verschueren
Updated over a week ago

How to set up a meeting in Vectera?

Written by Andreas Verschueren
Updated this week

How to translate the dashboard?

Google translate to the rescue!

Written by Andreas Verschueren
Updated this week

Does Vectera have a free version?

In this help article you can find out if Vectera offers a free version!

Written by Matthias
Updated this week

What is the Vectera Pro plan?

Written by Andreas Verschueren
Updated over a week ago

Enable cookies to use Vectera

Written by Oliver Verstraeten
Updated over a week ago

Something is blocking your audio/video connections. How to fix it?

While the webRTC technology is by default enabled in a majority of the browsers, it can happen that it's not. Read here how to enable it!

Written by Oliver Verstraeten
Updated over a week ago

Vectera not working at all? Try clearing your cache!

Written by Oliver Verstraeten
Updated over a week ago

Something went wrong while accessing your device

Written by Oliver Verstraeten
Updated over a week ago

Help, I hear an echo. What can I do?

If you hear an echo while having a meeting you can solve it with these tips!

Written by Matthias
Updated over a week ago

Camera and microphone

Please accept the browser notification to start sharing your device

Written by Oliver Verstraeten
Updated over a week ago

My Logitech camera doesn't work in Windows. What can I do to fix it?

Written by Matthias
Updated over a week ago

Why does my camera/microphone not work? An overview of all settings!

Trouble to activate your microphone and/or camera? Here you can find the answer on how to solve this!

Written by Matthias
Updated over a week ago

I can't hear my participants. How do I make sure they can?

Diving into your speaker settings is important to ensure your participants can hear you.

Written by Oliver Verstraeten
Updated over a week ago

Mac - Camera and/or microphone can't be found!

Read here where to find the settings for your camera and microphone in Mac settings!

Written by Matthias
Updated over a week ago

Windows - camera or microphone is not found. (1/3)

Read here where to find the settings for your camera and microphone in Microsoft windows settings!

Written by Matthias
Updated over a week ago

Windows - camera or microphone is not found. (2/3)

In this article you can find how to uninstall an external device!

Written by Matthias
Updated over a week ago

Windows - camera or microphone is not found. (3/3)

In this article you can find how to update you microphone and camera drivers!

Written by Matthias
Updated over a week ago

IOS - We couldn't connect to your camera and microphone. Unblock the device in the browser settings.

Read here where to find the settings for your camera and microphone in IOS settings!

Written by Matthias
Updated over a week ago

Android - We couldn't connect to your camera and microphone. Unblock the device in the browser settings.

Read here where to find the settings for your camera and microphone in Android settings!

Written by Matthias
Updated over a week ago

Android: share your microphone and camera in FireFox

Written by Oliver Verstraeten
Updated over a week ago

FAQ per browser

Google Chrome - We couldn't connect to your device. Please unblock the device in the browser settings.

Written by Oliver Verstraeten
Updated over a week ago

Firefox - We couldn't connect to your device. Please unblock your devices in the browser settings.

Written by Oliver Verstraeten
Updated over a week ago

Safari - We couldn't connect to your device. Please unblock the device in the browser settings.

Written by Oliver Verstraeten
Updated over a week ago

Brave browser support

How to use Vectera with Brave browser

Written by Andreas Verschueren
Updated over a week ago

Brave - We couldn't connect to your device. Please unblock the device in the browser settings.

Written by Andreas Verschueren
Updated over a week ago

Brave: session has expired, enable cookies.

If you use Brave and get the error: 'session has expired' you will need to enable cookies.

Written by Matthias
Updated over a week ago

What is the infinity mirror effect and how to counter it?

In this article you can read all about the infinity mirror effect when you share your screen or start co browsing!

Written by Oliver Verstraeten
Updated over a week ago

We couldn't start sharing your screen. Please unblock the screenshare plugin in the browser settings

You are using Vectera in Firefox and we couldn't start sharing your screen.

Written by Oliver Verstraeten
Updated over a week ago

Safari: Share screen isn't working

This help article shows what to do when you get the 'You haven't given permission to share a screen. Get help' message

Written by Matthias
Updated over a week ago

Extensions and ad-blockers

How do I install the Vectera Helper extension in Edge?

To be able to make recordings and cobrowse in Vectera, you'll have to install the Vectera Helper extension. Learn here how to do it in Edge!

Written by Andreas Verschueren
Updated over a week ago

How do I install the Vectera Helper extension in Opera?

To be able to make recordings and cobrowse in Vectera, you'll have to install the Vectera Helper extension. Learn here how to do it in Opera

Written by Matthias
Updated over a week ago

The Chrome extension doesn't work

Written by Oliver Verstraeten
Updated over a week ago

Check if your browser extensions/add-ons impact your camera and microphone

Having extensions is often very handy. But they can impact your meeting experience!

Written by Oliver Verstraeten
Updated over a week ago