FAQ

Having issues to start your meeting? Read here how you can solve the issues and get your meeting started

Oliver Verstraeten avatar Matthias avatar Andreas Verschueren avatar
38 articles in this collection
Written by Oliver Verstraeten, Matthias, and Andreas Verschueren
General

Simple pricing is here!

Matthias avatar
Written by Matthias
Updated over a week ago

Why do I get a warning message when opening a meeting room in Safari (Mac/IOS)?

TLDR; There are numerous issues with iOS 14 & Mac OS Big sur on the side of Apple and all video meeting services are impacted.
Matthias avatar
Written by Matthias
Updated over a week ago

Is Vectera HIPAA compliant?

Andreas Verschueren avatar
Written by Andreas Verschueren
Updated over a week ago

In which countries is Vectera not allowed?

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Written by Andreas Verschueren
Updated over a week ago

Do I have to download Vectera to join someone else's meeting?

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Written by Andreas Verschueren
Updated over a week ago

How to set up a meeting in Vectera?

Andreas Verschueren avatar
Written by Andreas Verschueren
Updated over a week ago

How to translate the dashboard?

Google translate to the rescue!
Andreas Verschueren avatar
Written by Andreas Verschueren
Updated over a week ago

Does Vectera have a free version?

In this help article you can find out if Vectera offers a free version!
Matthias avatar
Written by Matthias
Updated over a week ago

What are the Vectera subscription plans?

Andreas Verschueren avatar
Written by Andreas Verschueren
Updated over a week ago

Enable cookies to use Vectera

Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

Something is blocking your audio/video connections. How to fix it?

While the webRTC technology is by default enabled in a majority of the browsers, it can happen that it's not. Read here how to enable it!
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

Vectera not working at all? Try clearing your cache!

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Written by Oliver Verstraeten
Updated over a week ago

Something went wrong while accessing your device

Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

Help, I hear an echo. What can I do?

If you hear an echo while having a meeting you can solve it with these tips!
Matthias avatar
Written by Matthias
Updated over a week ago
Camera and microphone

Please accept the browser notification to start sharing your device

Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

My Logitech camera doesn't work in Windows. What can I do to fix it?

Matthias avatar
Written by Matthias
Updated over a week ago

Why does my camera/microphone not work? An overview of all settings!

Trouble to activate your microphone and/or camera? Here you can find the answer on how to solve this!
Matthias avatar
Written by Matthias
Updated over a week ago

I can't hear my participants. How do I make sure they can?

Diving into your speaker settings is important to ensure your participants can hear you.
Oliver Verstraeten avatar
Written by Oliver Verstraeten
Updated over a week ago

Mac - Camera and/or microphone can't be found!

Read here where to find the settings for your camera and microphone in Mac settings!
Matthias avatar
Written by Matthias
Updated over a week ago

Windows - camera or microphone is not found. (1/3)

Read here where to find the settings for your camera and microphone in Microsoft windows settings!
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Written by Matthias
Updated over a week ago

Windows - camera or microphone is not found. (2/3)

In this article you can find how to uninstall an external device!
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Written by Matthias
Updated over a week ago

Windows - camera or microphone is not found. (3/3)

In this article you can find how to update you microphone and camera drivers!
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Written by Matthias
Updated over a week ago

IOS - We couldn't connect to your camera and microphone. Unblock the device in the browser settings.

Read here where to find the settings for your camera and microphone in IOS settings!
Matthias avatar
Written by Matthias
Updated over a week ago

Android - We couldn't connect to your camera and microphone. Unblock the device in the browser settings.

Read here where to find the settings for your camera and microphone in Android settings!
Matthias avatar
Written by Matthias
Updated over a week ago

Android: share your microphone and camera in FireFox

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Written by Oliver Verstraeten
Updated over a week ago