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Support Centre
Knowledge base
New users and general questions
General
11
Get started with Vectera
How to have a smooth meeting? Tips for new users
How to log in and sign up to Vectera with your Gmail or Outlook/Office 365 account.
How to add a profile picture in your account?
In which languages is the scheduler/interface available?
View all 11
Browsers and devices
4
Is Vectera available in WebView?
Which browsers does Vectera support?
Test your browser and devices
Is Vectera suited for mobile devices?
Meeting & waiting rooms
Overview
1
Meeting & waiting rooms overview
Dashboard
7
Waiting rooms: how does it work?
Meeting rooms page overview: how does it work?
How to create a meeting room?
What do "persistent" meeting rooms mean?
Allow browser settings to get notified of waiting room and meeting room knockers!
View all 7
Meeting rooms
23
How many participants can join a Vectera room?
How do I change my camera/microphone/speaker in the meeting room?
How to kick participants out of your meeting?
The raise hand feature, how does it work?
How to change the language of a meeting room and booking page?
View all 23
Meeting rooms - Access options
9
How do I make a team member a host?
How to invite guests and team members to a meeting room?
Which parameters to add in order to skip the name and audio/video selection?
How do I (un)lock an existing meeting room?
How can a guest enter a locked meeting room?
View all 9
Whiteboard
8
How to upload images into an active whiteboard?
How to use formulas in the whiteboard?
Does Vectera support LaTeX-formulas in the whiteboards?
How can I delete a whiteboard?
How to delete a text item in a whiteboard?
View all 8
Recording
10
Record your meetings
How to make great recordings of your meeting?
Where can I find an overview of my recordings?
What's the maximum duration of a recording?
Where are my recordings saved?
View all 10
Screensharing
9
How to share your screen
How to take a snapshot of a shared or cobrowsed screen?
Who can share a screen and what do guests see?
How to use Share screen in Safari?
Can't see changes happening in Office 365 through screensharing?
View all 9
Co-browsing
2
How do you set up co-browsing?
Do customers have to install the cobrowsing Chrome extension?
Scheduling
Overview
1
Scheduling: an overview to get started
Connect your calendar
4
Connect your Google calendar
Connect your Office 365 or Outlook calendar
Connect your iCloud calendar
Connect your Exchange calendar
Team scheduling
5
Create a meeting type for your personal booking page as a team admin
Create a meeting type for your personal booking page
Create a team meeting type as an admin
Which settings on a team meeting can a non-admin of the team change?
Set up the availability and buffer settings for a meeting type
Contact widget
2
Contact widget: how does it work?
How to embed the contact widget in your website?
FAQ - functionality
17
How to add terms and conditions to your booking page?
How to bulk update meeting type settings for your team?
How to set up email and calendar reminders for meetings?
How to cancel a meeting?
How to style the text of email templates and waiting room messages with markdown?
View all 17
FAQ - other
15
Are emails of booked meetings translated?
How to hide a logo from booking pages?
Which payment options do my customers have while booking a meeting?
Multiple calendars - Share your Google calendar availability
Multiple calendars - Check your Google calendar and Outlook calendar availability
View all 15
Team management
Set up your team
4
Set up your team and organization
Team settings: set up your team accessibilities
Personal settings: optimize your profile
Invite a new team member
General questions
3
Where can I find my invoices?
How can I hide 'Team meeting rooms' in the dashboard?
Are team members permanent?
Branding
Customization
6
Customize your meeting rooms and booking pages
Setting up CNAME custom domain
Add a brand color to your meeting rooms and booking page
Embed your booking page into your own website
Embed your booking page in your Wordpress website
View all 6
FAQ
4
What are the dimensions for the logo and meeting room background?
How to use the Custom HTML head block in Team settings?
How to set up a cookie policy for your custom domain?
Team names & meeting namespace update
API & Integrations
Integrate in your website or app
6
Overview: How to integrate Vectera in your app or website?
Connecting and authenticating with Vectera REST API
Guide: Manage and authenticate users
Guide: Generate meeting rooms
Guide: How to create/add templates for your meeting rooms via API?
View all 6
Integrations FAQ
4
Integrations on Team level: how does it work and what are the advantages?
Where do I find the API token to connect with other platforms?
How to create or select a meeting room in Google Calendar?
How to create or select a meeting room in Outlook/Office365?
Existing scheduling integrations
8
Integrate Stripe with Vectera
Integrate Teamleader Focus with Vectera
Integrate Pipedrive with Vectera
Integrate Hubspot with Vectera
Integrate Salesforce with Vectera
View all 8
Existing meeting room integrations
4
Integrate Hello Customer with Vectera
Integrate with Onedrive
Integrate with Dropbox
Integrate with Google Drive
Vectera Partner Program
Vectera Partner program
2
How to onboard your customer as a partner
How to participate in the affiliate program?
FAQ Vectera
General
17
What to do if your meeting room is very slow in Google Chrome?
Whiteboard content doesn't show. What to do?
Why do I get a warning message when opening a meeting room in Safari (Mac/IOS)?
Is Vectera HIPAA compliant?
In which countries is Vectera not allowed?
View all 17
Camera and microphone
11
Please accept the browser notification to start sharing your device
My Logitech camera doesn't work in Windows. What can I do to fix it?
Why does my camera/microphone not work? An overview of all settings
I can't hear my participants. How do I make sure they can?
Mac - Camera and/or microphone can't be found!
View all 11
FAQ per browser
6
Google Chrome - We couldn't connect to your device. Please unblock the device in the browser settings.
Firefox - We couldn't connect to your device. Please unblock your devices in the browser settings.
Safari - We couldn't connect to your device. Please unblock the device in the browser settings.
Brave browser support
Brave - We couldn't connect to your device. Please unblock the device in the browser settings.
View all 6
Share screen
3
How can I give permission to share my screen?
What is the infinity mirror effect and how to counter it?
Safari: Share screen isn't working
Extensions and ad-blockers
4
How do I install the Customer Meetings extension in Opera?
How do I install the Customer Meetings extension in Edge?
The Chrome extension doesn't work
Check if your browser extensions/add-ons impact your camera and microphone