Installing browser extensions or add-ons is often very handy. But they can impact your meeting experience in Vectera.
If you experience issues with connection to a microphone or camera, it might be that an extension is blocking this access.
To rule out which extension (there are millions of them available) is the bad guy, try opening Vectera in a Private / Incognito window.
Most extensions are blocked in Private / Incognito windows so you can rule out whether it's an extension that is blocking your connections.
Google Chrome extensions
Visit chrome://extensions in your Chrome browser tab to get an overview of all your extensions.
Check whether these extensions have access to your camera/microphone. This can interfere with Vectera trying to access the same camera/microphone. Make sure to disable the extensions with microphone/camera access before joining a Vectera meeting.
Double check if the extensions are allowed in an Incognito window before you try Vectera in an Incognito window.
Visit about:addons in your FireFox browser tab to get an overview of all your add-ons
Check whether these add-ons have access to your camera/microphone. This can interfere with Vectera trying to access the same camera/microphone. Make sure to disable the add-ons with microphone/camera access before joining a Vectera meeting.
Double check if the add-ons are allowed in an Private window before you try Vectera in an Private window
Popular extensions/add-ons to check
Some popular extensions/add-ons that can influence Vectera are:
Adguard (when in stealth mode => make sure to unblock WebRTC)
Are there other extensions or add-ons that interfere with Vectera? Let us know at email@example.com and we'll add them to the list!
Vectera is looking forward to your feedback so we can offer you the best scheduling and customer meeting experience. Set up your next customer meeting right away by logging into your account or sign-up for a free, fully-featured trial of Vectera!