How to forward a customer to your website when the meeting ends?

When you end a meeting with a lead or customer, it is a good idea to forward them to a specific thank you page on your website. If you have created such a thank you page, it's very easy to implement it in your online meeting workflow in Vectera.

Just follow these steps:

  1. Go to your branding & team settings or click on this link

  2. Below Advanced branding, you will see 'Forward guests when the meeting ends.' Add the link to the thank you page there.

  3. Select 'Immediately forward the guest to the URL' if you don't want the 3-second delay, after ending the meeting.

  4. Hit Save.

In the example above, when a meeting ends, the guests will be forwarded to

Additionally, some parameters will be added in the URL that you can use for next steps, like in this fictional example below.


Parameters that will be added to the forward link:

  • MeetingKey: the name of the meeting room

  • MeetingId: the ID of the meeting room (only functional for API users)

  • Guest: the name that the guest fills in on the waiting screen

  • Owner: the name of the owner of the meeting room

You can use these parameters to build custom content on your website (eg. auto fill in a form). Ask your website developer for help!

Will everybody be forwarded?

Will be forwarded:

  • Guests with the basic meeting room URL

  • Guests with a special access link - can always join

  • Team members: if the team access is one of the following: 'Should knock' or 'Can always join'.

Won't be forwarded:

  • You (as host)

  • Guests or team members with host access

Which plan do I need?

For this option, the Vectera pro plan and the white label add-on are required!

Change your subscription at this page if you want to make any changes.

Yes, it's possible to add a forward link to meeting rooms with the API.

You can find all the relevant information in this help article.

Vectera is looking forward to your feedback so we can offer you the best scheduling and customer meeting experience. Set up your next customer meeting right away by logging into your account or sign-up for a free, fully-featured trial of Vectera!

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