If you are reading this article you probably had the message that Vectera can't find a camera/microphone or that the camera/microphone doesn't work. 


You might get one of these notifications from Vectera in a meeting room.


There are several possibilities why your microphone or camera doesn't work or can't be found. We will list them here!


First step

Restart your device (turn it off and on) and launch the browser where you've had the notification that your device can't be found. If the message still shows, continue to read this article. If it doesn't, you're good to go!


Meeting room settings 

Before we have a look into the more technical settings, it might be good to check whether the meeting room has selected the correct camera/microphone. You can read here how to change this.


Browser settings

If changes in the meeting room settings didn't solve the problem, you might want to check your browser settings. 

  • Chrome
    Read here how to unblock your devices in Chrome. 

  • Mozilla Firefox
    Read here how to unblock your devices in Firefox. 

  • Safari
    Read here how to unblock your devices in Safari. 

  • Brave
    Read here how to unblock your devices in Brave.


Extensions and ad blockers

Installing browser extensions or add-ons is often very handy. But they can impact your meeting experience in Vectera. Add blockers can also block the technology Vectera runs on to work smoothly.


Read this help article If you think it might be your ad blocker or an extension that blocks Vectera.


Operating system settings

  • OSx
    Read here where you can find the microphone/camera settings on Mac and how to change those. 

  • Windows
    Read here where you can find microphone/camera settings on your pc and how to change those.

  • iOS
    Read here where you can find microphone/camera settings on your iPhone and how to change those.

  • Android
    Read here where you can find microphone/camera settings on your phone and how to change those.

Vectera is looking forward to your feedback so we can offer you the best scheduling and customer meeting experience. Set up your next customer meeting right away by logging into your account or sign-up for a free, fully-featured trial of Vectera!